Legal

Travel and Cancellation Policy

Last updated: July 28, 2026

This Travel and Cancellation Policy applies to paid experiences, packages, deposits, and travel services offered under Dream Girls Global and related Shilohs Group programs. Experience-specific terms communicated at checkout or in booking confirmations supplement this policy. In case of conflict for a specific package, the experience-specific terms control for that package.

1. Approval required before participation

Many experiences, including the Dream Girls Diamond Experience, require approved Dream Girls Global membership before participation.
Payment alone does not guarantee eligibility for programming, events, professional media sessions, or brand activations.
Unauthorized or unapproved bookings may be declined and refunded according to this policy without granting access to restricted activities.

2. Deposits, payments, and deadlines

Deposits secure reservations and are applied toward total package cost unless otherwise stated.
Final balances must be paid by published deadlines. Late payments may incur fees (for example, a $100 late fee where disclosed for a specific experience).
Prices are quoted in USD unless otherwise specified. You are responsible for currency conversion, bank fees, and applicable taxes where not included.
Failure to complete payment by required deadlines may result in cancellation of reservation without refund of prior amounts, where permitted by law and disclosed terms.

3. Cancellation and refund policy

Unless otherwise stated in writing for a specific offering, all payments are non-refundable, with no exceptions.

Travel refunds are issued only when qualifying travel insurance has been purchased and the insurer approves coverage under its terms. Without approved insurance, no travel refund will be provided.

We recommend purchasing travel insurance for all international and resort-based experiences.

Name changes or booking modifications may incur administrative fees (for example, $50 per change where disclosed).
No booking changes may be made after published cutoff dates (for example, June 30, 2026 for certain Jamaica packages).
Once you submit a deposit, you agree to the payment and cancellation terms presented at checkout.

4. Roommates, travel partners, and package options

Roommate pairing is facilitated by our team when requested using published booking instructions (for example, selecting two travelers and entering "Roommate Needed" for the second traveler name).
Roommate assignments are not guaranteed until confirmed in writing.
Travel partners and guests may require separate tickets, insurance, or package selections. Travel partners do not automatically receive member benefits, complimentary event tickets, or incentives reserved for approved Dream Girls Global.
Accommodations may only be reserved by the lead passenger for all occupants of the room, where required by resort or package terms.

5. Travel insurance

Travel insurance may be offered or required for certain packages, including non-U.S. residence resort coverage options. Insurance is governed by the insurer policy documents, not by Dream Girls Global marketing descriptions.

You are responsible for reviewing coverage limits, exclusions, cancellation windows, and claim procedures directly with the insurer.

6. Itineraries, changes, and force majeure

Event lineups, schedules, venues, and itineraries are subject to change without notice due to operational, weather, safety, or partner requirements.
We are not liable for changes imposed by airlines, resorts, governments, or event producers.
In cases of force majeure (including natural disasters, civil unrest, pandemics, labor disputes, or government restrictions), we may reschedule, modify, or cancel experiences. Refunds or credits will be handled according to vendor policies, insurance coverage, and applicable law.

7. Travel documents and participant responsibilities

You are responsible for valid passports, visas, identification, health requirements, and entry compliance for all destinations.
You are responsible for airfare, ground transfers not included in packages, personal expenses, excursions, and optional upgrades unless expressly included.
Participation may require adherence to venue, resort, and local laws, including age and conduct rules.

8. Contact

Travel and booking questions: info@dreamgirlsglobal.com. Partnership and vendor inquiries: info@shilohsgroup.com.